Last updated: 24 September 2026

At ARIA HAIR, every appointment is reserved exclusively for you, with time set aside by your stylist to give you their full attention. We understand that plans can change, so we ask that you follow the policy below. It helps us look after every client and offer available appointments to those on our waitlist.

1. Cancellation Notice
We require at least 24 hours' notice to cancel or change your appointment. This gives us the opportunity to offer your time to another client.

2. Late Cancellations
Cancellations made less than 24 hours before your appointment will incur a fee of 50% of the total service cost.

3. No-Shows
If you miss your appointment without notifying us, a no-show fee of 50% of the total service cost will apply.

4. Rescheduling
Rescheduling is treated the same as a cancellation. To reschedule without a fee, please contact us at least 24 hours before your appointment and we will do our best to find a time that suits you. Rescheduling with less than 24 hours' notice will incur a fee of 50% of the total service cost.

5. Late Arrivals
If you arrive more than 15 minutes late, we may need to shorten or adjust your service so that we can stay on time for the clients after you, and the full service cost may still apply. If you are running late, please call us as soon as possible so we can do our best to accommodate you.

6. Exceptions
We understand that emergencies happen. If you need to cancel or reschedule at short notice for a genuine reason, please let us know as soon as you can and we will consider your situation on a case-by-case basis.

Thank you for your understanding, and for helping us provide the best possible experience for every ARIA HAIR client.

Contact
To cancel, reschedule or ask a question about this policy, please call us on (02) 9327 3545, email hello@ariahair.com.au, or manage your booking online.